Refund policy
Return & Refund Policy
Last updated: July 2026
1. Overview
This Return & Refund Policy explains how Pandasious Store handles returns, refunds, exchanges, damaged items, defective products, and print-on-demand claims.
Most Pandasious products are made on demand after an order is placed. Because every item is produced specifically for you, please carefully review product descriptions, size charts, colors, phone models, personalization details, and your shipping address before completing your purchase.
Nothing in this policy limits any mandatory consumer rights that apply under your local law.
2. Your Statutory Rights
Nothing in this policy limits your statutory consumer rights.
If you are located in the European Union (EU) or European Economic Area (EEA), you may have a legal 14-day right of withdrawal for eligible distance purchases.
Where applicable:
- You have 14 days from the day you receive the last item of your order to notify us that you wish to withdraw from the purchase.
- After notifying us, you must return the goods within 14 days.
- Certain products are exempt from the right of withdrawal under applicable law (see Section 11).
If you are unsure whether your order qualifies, please contact us before placing your order.
3. Print-on-Demand Products
Because our products are manufactured only after an order has been placed:
We generally cannot accept returns or exchanges for:
- Buyer’s remorse
- Change of mind
- Ordering the wrong size
- Ordering the wrong color
- Ordering the wrong phone model
- Incorrect personalization provided by the customer
unless required by applicable consumer law.
Personalized or custom-made products are generally non-returnable unless they arrive damaged, defective, misprinted, or incorrect.
Please do not return any items directly to the fulfillment partner unless we specifically instruct you to do so.
4. Damaged, Defective or Incorrect Items
If your order arrives:
- damaged
- defective
- misprinted
- materially different from your order
- or you received the wrong item
please contact us within 30 days of delivery whenever reasonably possible.
Email:
pandasiousstore@gmail.com
Please include:
- Order number
- Full name
- Email address used for the purchase
- Description of the issue
- Clear photos of:
- the product
- the defect
- the packaging
If the claim is approved, we will provide an appropriate remedy, which may include:
- replacement
- reprint
- refund
- or another suitable solution.
5. Wrong Product or Fulfillment Errors
If you receive the wrong:
- product
- size
- color
- phone case model
due to our fulfillment partner's error, please contact us with photos and your order number.
We will investigate the issue and arrange an appropriate solution.
6. Size Exchanges
Please carefully review our size charts before ordering.
Because products are made specifically for each order, we generally cannot offer free exchanges when:
- the wrong size was selected
- the wrong color was selected
- the wrong product variant was selected
unless required by applicable law.
7. How to Start a Return Request
To request a return, refund, or review of your order:
Option 1 – Customer Account (recommended)
Visit:
https://account.pandasious.store
and follow the return instructions.
Option 2 – Phone Number Checkout
If you checked out using only your phone number, you won't be able to access the customer account portal.
Instead, please use the return link included in your SMS order confirmation.
Option 3 – Contact Us
If you need assistance, email:
Please include:
- Order number
- Full name
- Email used during checkout
- Short explanation
- Photos (if applicable)
Please wait for our instructions before sending anything back.
Unauthorized returns may be refused or may not be traceable.
8. Refunds
If your refund is approved:
- refunds will be issued to your original payment method whenever possible.
- your payment provider or bank may require additional processing time before the refund appears.
Where required by applicable law:
- we will refund the purchase price,
- as well as the cost of standard outbound shipping originally paid by you.
Additional charges for expedited or premium shipping services are generally not refundable, unless required by law.
9. Return Shipping Costs
Unless:
- the item is defective,
- damaged,
- incorrect,
- or applicable law requires otherwise,
customers are responsible for return shipping costs.
If the return results from our error or an approved product defect, we will cover the applicable return costs where required.
10. Returned or Unclaimed Packages
If a shipment is returned because:
- an incorrect shipping address was provided,
- delivery was refused,
- or the package was not collected,
we will contact you where possible.
Reshipping the order may require payment of additional shipping costs.
11. Items Not Eligible for Return
The following products generally cannot be returned unless required by applicable law:
- personalized products
- custom-made products
- products made to the customer's specifications
- digital downloads once access or delivery has begun (where legally permitted)
- gift cards
- products damaged through misuse, improper care, accidents, normal wear and tear, or unauthorized modifications
- sealed goods not suitable for return for health or hygiene reasons once unsealed, where applicable
12. Medical & Wellness Disclaimer
Pandasious products are designed for:
- lifestyle
- motivation
- awareness
- education
- community support
They are not medical devices, treatments, or substitutes for professional medical advice.
Return and refund decisions are based on:
- product quality
- order accuracy
- applicable consumer law
- and this Return & Refund Policy,
not on individual health outcomes or expectations.
13. Contact
For any questions regarding returns or refunds, please contact us before returning your order.