Shipping policy

1. Overview

This Shipping Policy explains how orders placed on pandasious.store are processed, produced, shipped, and delivered. Pandasious products are mainly print-on-demand items, which means each item is produced after your order is placed rather than stored as finished inventory.

2. Made-to-Order Production

Because our products are made on demand, production begins after payment confirmation and order review. This helps reduce waste and overproduction. Please check product, size, color, phone model, shipping address, and personalization details carefully before completing checkout.

3. Processing and Production Times

Typical production time: 2–7 business days after the order is confirmed, depending on product type, availability, and fulfillment location.
During launches, holidays, supply shortages, or unusually high demand, production may take longer.
If an item fails quality control, it may be reprinted before shipping, which can add time but improves final product quality.

4. Shipping Times

Shipping time begins after production is completed. Estimated delivery times shown at checkout are estimates only and may vary due to destination, carrier delays, customs processing, weather, holidays, or local delivery issues.

Domestic / regional delivery: typically 2–8 business days after fulfillment, depending on destination and carrier.
International delivery: typically 5–20 business days after fulfillment, depending on destination, customs, and carrier performance.
Some products may ship separately if they are fulfilled by different facilities or partners.

5. Shipping Costs

Shipping costs are calculated at checkout based on product type, quantity, destination, and available shipping methods. Any free shipping offer, discount, or promotion will be applied according to the terms shown at checkout.

6. Customs, Duties, and Taxes

For international orders, import duties, customs fees, taxes, and brokerage charges may apply depending on the destination country. Unless stated otherwise at checkout, these charges are the customer’s responsibility and are not controlled by Pandasious.

7. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. If an address is incorrect, incomplete, or undeliverable, the order may be delayed, returned, or lost. Contact us immediately if you notice an address error. We can only change an address before production/shipping if the fulfillment partner still allows changes.

8. Lost, Delayed, or Returned Packages

If tracking shows no movement for an unusual period, contact us so we can investigate with the carrier or fulfillment partner.
If a package is returned due to an incorrect address, failed delivery, or unclaimed parcel, reshipment may require a new shipping fee.
If a package is confirmed lost by the carrier or fulfillment partner, we will work toward a replacement, refund, or other appropriate solution according to the circumstances and applicable law.

9. Damaged or Defective Items

If your item arrives damaged, misprinted, defective, or materially different from what you ordered, contact us as soon as possible at pandasiousstore@gmail.com and include your order number, a short description, and clear photos of the product and packaging. This helps us open a quality claim with the print-on-demand partner.

10. Delivery Restrictions

Some products may not be available for delivery to certain countries or regions due to supplier, carrier, legal, or product-specific restrictions. Any known restrictions will be shown on the product page or at checkout where possible.

11. Sustainability Note

Our made-to-order model is designed to reduce overproduction and unnecessary inventory. Thank you for supporting a more mindful approach to apparel, accessories, and lifestyle products.